Leonardo Royal Hotel Brighton Waterfront

Location is fantastic and a lovely fresh buffet breakfast. Gorgeous views, worth paying extra for a sea view room

The staff were amazing me and partner was stay for my birthday and the reception lady met me with amazing gift from the Leonardo Royal Hotel which was very lovely 😍 and the sauna and steaming room was impressive that's so good 👍...So will I want to come back, yeah definitely will I suggest to my friends already did they need to have that amazing experience like I did 😀 😊 ☺️

We were in Brighton to see Ren and The Big Push Busking in Ship Street. The customer service from all of the staff was exceptional 👏 👌. I started my working life in hospitality, and still work as customer service, camaraderie for and with exceptional customer service is a big thing to me, far too many businesses rely on 'just enough' these days, not the staff at the Royal Waterfront. Without exception, everyone was polite, helpful, and welcoming. We stayed at LRW, because our usual hotel was closed for refurbishment. Whilst the room there was bigger, things like WhatsApp the front desk didn't appeal, (the DM there is epic, give him a job! He changed the name of a cocktail especially for me, and kept it on the menu❤️) Hopefully the attitude of the staff comes from the top down, when you do it right, it really is a rewarding career! And I really, REALLY want to come and stay again!

We stayed at the Leonardo Royal last year and booked a Superior room which was quite adequate so this year we booked a Superior again but on check in, possibly as we were repeat customers, Teo on reception upgraded us to a sea view room which had a bit more space and a great view so we were thrilled - thank you Teo. We remembered Teo from last year's stay and how welcoming he was so it was awesome to see his friendly, smiley face again this year. Jess in the bar/lounge area was also very helpful and friendly. The breakfast was fabulous and we also used the pool and gym whilst there too which was an added bonus.

Excellent location - beach at the front and "The Lanes" at the rear, the staff were amazing very friendly and they helped us with sorting the payment for the rooms in a way so the each person in my group could pay individually, They also kept us on the same floor which really helped us to spend time together. The rooms were large, comfortable and clean and looking over the inside of the hotel which was very nice. The night staff went above and beyond to help us with some tea and toast!! We all had such a lovely time here and would love to come again.